Money Back Guarantee

Lumitero's 30-Day Money-Back Guarantee

At Lumitero, we understand the importance of trust when it comes to selecting products that promise exceptional quality. That's why we proudly stand behind our offerings with our 30-Day Money-Back Guarantee.

How to Claim Your Refund:

To initiate a refund under our guarantee, please ensure that you made your purchase directly from our official website on or after the 10th of October 2019. If you encounter any defects with the product, we kindly request that you record a brief video illustrating the issue. Our dedicated support team is committed to assisting you in resolving any concerns. Should the issue persist, we will gladly arrange for a replacement or facilitate the return process.

Exceptions:

Please note that certain items such as balloons and flash papers are considered perishable and are therefore exempt from our refund policy.

Submission Requirements:

All requests for refunds under the 30-Day Money-Back Guarantee must be submitted within 30 days of receiving your product. In order to expedite the processing of your claim, please ensure that all information provided is complete and legible.

Approval Process:

Refund requests that do not meet our established criteria will not be approved. Any incomplete or illegible claims will regrettably not be eligible for a refund.

Refund Procedure:

Once your refund application has been approved, we will promptly reimburse you for the purchase price of the product. Please note that refunds will only be processed upon receipt of the returned item at our warehouse.*

Thank you for choosing Lumitero. Your satisfaction is our utmost priority, and we remain dedicated to providing you with products of unparalleled quality and service.